Does BSS AI Chat use my nopCommerce product catalog?

Yes. The plugin can use relevant products from your nopCommerce catalog as grounding for AI responses. For product-related questions, the plugin searches the store catalog and supplies relevant product information to the connected LLM so that responses are based on your store data.

Can shoppers talk to a human agent instead of the AI?

Yes. The plugin supports human-agent handoff from AI-assisted conversations. Shoppers can use the Talk to a Person option when they want human assistance, and an agent can take over the existing conversation from the admin panel.

Can I use live chat without enabling AI?

Yes. Live Chat can be used independently without enabling AI Chat. Store administrators are given separate controls for Live Chat, Static Q&A, AI Chat, and AI Product Recommendations, allowing you to choose the support experience that fits your store.

Can guest visitors use BSS AI Chat?

Yes. BSS AI Chat can allow guest visitors to start conversations without creating or logging into an account. Store administrators can enable Guest Chat and optionally require visitors to provide their name, email address, or phone number before sending their first message. You can also restrict the AI assistant to logged-in customers while still allowing anonymous visitors to use human live chat and Static Q&A.

Can I control AI token usage and API costs?

Yes. Multiple AI usage controls are provided to help manage token consumption and API costs. You can configure separate daily token limits and AI call limits for registered customers and anonymous visitors, as well as a store-wide monthly token budget.

Does BSS AI Chat support files and voice messages?

Yes. The plugin supports file attachments and voice messages for both shoppers and agents. Store administrators can enable these features and configure limits for file size, files per message, permitted extensions, voice-note duration, and voice-file size.

Can administrators review AI responses and catalog grounding?

Yes. Administrators can review detailed AI Interaction Logs for individual AI requests. Each interaction can show the shopper's question, AI answer, provider and model, token usage, response duration, search keywords, and the catalog products used as grounding. The log also exposes the system prompt sent to the model, helping administrators understand how an AI response was generated.

What happens when no support agent is online?

BSS AI Chat can automatically acknowledge the shopper and notify the store administrator when no human agent is available. If Send Offline Auto-Reply is enabled and no other response handles the message, the shopper receives the configured offline reply. The plugin can also send an email notification to the store administrator when a shopper is waiting and nobody is connected to the agent console.

BSS AI Chat

Availability: In stock

Source Code *

Yes [+$100.00]
No

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Single URL
Multiple URL [+$50.00]

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URL (Comma Seperated) *

Installation Support *

Yes [+$10.00]
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$19.00

$49.00

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Product Versions: 4.90 4.80

Enhance your nopCommerce store with an AI chatbot that combines AI-powered customer support, predefined Q&A, live agent chat, and smart product recommendations. BSS AI Chat helps shoppers get faster answers, discover relevant products, and connect with human support when needed - all from one seamless chat experience.

Documentation

Deliver Smarter Customer Support & Shopping
Assistance with AI Chat

The BSS AI Chat brings AI-powered assistance, live agent chat, and predefined Q&A into one storefront experience. It can answer shopper questions, recommend relevant products with add-to-cart support, and hand conversations over to human agents when needed. With configurable AI usage limits, conversation management, reporting, interaction logs, and administrator notifications, store owners can deliver faster support while keeping full control over chat activity and AI usage.

Plugin Feature Highlights

Live Chat, AI & Static Q&A Controls

Enable live chat, Static Q&A, AI assistance and product recommendations independently, control guest access and fallback replies and set message limits to manage usage and reduce spam.

Branded Chat Experience & Communication Settings

Customize the chat widget appearance, launcher behavior, file sharing, voice messages and shopper experience while managing AI usage, security, retention, and agent notifications.

LLM Provider Setup & AI Response Controls

Configure the AI service and model that power chat responses, securely add provider credentials, fine-tune generation settings, and verify the setup before going live.

Predefined Q&A for Faster Customer Support

Create keyword-based Static Q&A responses for common shopper questions, choose how messages are matched and deliver instant answers without using AI tokens.

Scenario-Based Email Alerts & Template Customization

Use dedicated email templates for offline messages, waiting shoppers and human-agent requests, then customize the content, sender account, reply options, attachments and store scope.

Centralized Conversation Management & Human Handoff

Find customers to start new conversations, filter chats by status, review shopper details and AI product recommendations and let agents take over AI conversations. Agents can also reply with text, files, voice, or emoji and manage each conversation from one dashboard.

Conversation & AI Usage Reporting

Monitor conversation activity, AI token usage, and monthly budget consumption while reviewing recent usage trends and identifying the shoppers consuming the most AI resources.

Detailed AI Interaction Logs & Response Transparency

Review recorded AI interactions, shopper questions, response results, models, token usage and response time, then inspect the catalog grounding and exact system prompt used to generate each answer.

AI-Powered Storefront Chat Experience

Give shoppers instant AI-powered answers directly on the storefront, with quick controls to mute sound, request a human agent, change themes, and clear chats. Customers can also send files, emojis, and voice messages from the same chat window.

Features

AI-Powered Customer Support: Answer shopper questions automatically using a connected LLM grounded in your store catalog.
Live Agent Chat: Let shoppers communicate with human agents in real time from the same storefront chat widget.
Static Q&A Auto-Responder: Create predefined question-and-answer rules to provide instant responses without using AI tokens.
AI Product Recommendations: Surface relevant store products inside chat with product cards and add-to-cart support.
Human Agent Handoff: Allow agents to take over AI-assisted conversations and continue helping shoppers in the same chat.
Customizable Chat Experience: Personalize the widget with custom text, launcher placement, colors, themes, emojis, and notification sounds.
File & Voice Messaging: Let shoppers and agents exchange file attachments and voice messages with configurable limits.
Guest Chat Controls: Allow anonymous visitors to chat and optionally require name, email, or phone details before the first message.
AI Usage & Budget Limits: Set daily token and AI-call limits for guests and registered customers, plus a store-wide monthly token budget.
Multiple LLM Provider Support: Connect cloud or self-hosted AI providers, configure a primary model, and set a fallback provider when needed.
Conversation Management Dashboard: Find customers to start chats, filter conversations by status, review shopper details, and close, archive, or delete chats.
Detailed AI Interaction Logs: Review shopper questions, AI responses, models, token usage, catalog grounding, and system prompts for each interaction.
AI Usage Reports: Monitor conversation activity, recent token trends, monthly budget usage, and top AI token consumers.
Administrator Email Alerts: Notify store administrators when shoppers send offline messages, wait without an agent, or request human assistance.
Spam & Abuse Protection: Control message frequency, character limits, anonymous AI usage, and Cloudflare Turnstile verification.

Yes. BSS AI Chat can recommend relevant products directly inside the storefront conversation. When AI Product Recommendations are enabled, the AI can use your store catalog to surface matching product cards and give shoppers an Add to Cart option without leaving the chat.

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BSS AI Chat

Deliver Smarter Customer Support & Shopping Assistance with AI Chat

Plugin Feature Highlights

Features

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Deliver Smarter Customer Support & Shopping
Assistance with AI Chat