Refund Policy

Payments on BSS Store are processed by Paddle, who acts as the Merchant of Record (authorised reseller) for your purchase. This means all refunds are requested from and processed by Paddle. This Refund Policy should be read together with the Paddle Refund Policy and the Paddle Buyer Terms.

14-day money-back guarantee

If your local consumer-protection laws give you a longer or additional refund right, that greater right also applies. Nothing in this policy limits your statutory consumer rights.

How to request a refund

Because Paddle is the Merchant of Record, refund requests are made to Paddle, using any of the following methods:

Approved refunds are issued to your original payment method where possible, normally within 14 days of approval. When a refund is issued, your licence to use the product ends and you must remove all copies from your systems.

Subscriptions and renewals

If a product is sold on a subscription or recurring basis, you can cancel at any time through the links in your Paddle confirmation email or via paddle.net; cancellation stops future charges from the end of your current billing period. You may also request a refund within 14 days of any charge under the guarantee above.

Technical issues and product defects

If you experience a technical problem, please contact BSS support first — we can often resolve installation, configuration, or compatibility issues quickly. You do not need to have a defect to receive a refund within the 14-day window. If a material defect prevents you from using the product and it cannot be resolved, you remain entitled to a refund in accordance with applicable consumer-protection laws, even beyond 14 days.

Refunds after 14 days

After the 14-day window, refunds are not guaranteed but may be granted by Paddle on a case-by-case basis, and will always be provided where required by law (for example, for a product that is faulty or not as described).

Tax refunds for businesses

If you are a business that was charged sales tax (such as VAT or GST) and you are registered for that tax in your country of purchase, you may be entitled to a refund of the tax amount where permitted by law. Contact Paddle within 60 days of the purchase date and provide a valid tax registration code or exemption certificate.

Chargebacks and payment disputes

If you have any concern about a charge, please contact us or Paddle within the 14-day window so we can refund you directly — this is faster than a chargeback. If you initiate a chargeback, access to the affected product may be temporarily suspended while the matter is reviewed. This does not affect your lawful rights to dispute a charge.

Changes to this policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase governs that purchase. We recommend saving or printing a copy for your records.

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