Does this plugin charge a monthly fee for the chat service?

No. BSS Chat is a self-contained, integrated solution for nopCommerce. Unlike many other chat services, there are no third-party services involved and no recurring monthly fees. Once purchased and installed, it runs entirely on your server.

Does the chat support file or image sharing?

Yes. Both customers and administrators can send file and image attachments within the chat. This is particularly useful for customers who want to share screenshots of issues or for store owners to send product brochures/images.

Can I customize the chat window to match my brand's colors?

Yes. In the plugin configuration, you can fully customize the visual theme, including the Theme color, Close button color, Chat icon color, and Text color. You can also upload your own Logo to appear in the chat header.

Is there a mobile app required for store owners to reply to messages?

No third-party apps are needed. Store owners and administrators can manage, view, and reply to all customer inquiries directly from the nopCommerce Admin Panel under the BSS > Plugins > BSS Chat > Communication section.

BSS Chat

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4 review(s)

Product Versions: 4.90 4.80

BSS Chat Plugin provides a comprehensive messaging solution for multi-store eCommerce platforms on nopCommerce, enabling real-time communication between customers and store owners. Registered customers can initiate chats, while store owners manage inquiries from the admin panel with full conversation history, customer details, and support for images or file attachments. Fully responsive, multi-store compatible, and easy to configure, BSS Chat enhances customer confidence, streamlines support, and helps convert inquiries into sales.

Documentation

BSS Chat is a responsive communication system that helps shoppers get instant answers and feel confident about their purchase decisions. By bridging the gap between customers and store owners, it drives increased conversions, repeat business, and higher customer satisfaction.

BSS Live Chat support plugin for real-time customer engagement in nopCommerce marketplace

BSS Chat is designed to make communication effortless. Store owners can manage inquiries efficiently through the admin panel, complete with full conversation history and customer details. Fully responsive and compatible with multiple stores, this plugin simplifies support and builds trust, helping turn every question into a potential sale—making it an essential tool for any growing online store.

Installation:

Download BSS Chat Plugin zip file.
Upload the zip file from the admin panel.
Install ‘BSS Core’ first and then ‘BSS Chat’ Plugin.
After installing, enter the License string and save.
From the configuration page, set up the plugin according to your needs.

Prerequisites & Usage Conditions:

Only registered customers can initiate a chat session.

Features :

Enables real-time messaging between customers and store owners within your nopCommerce store.
Initiate chats directly from product details and store pages for contextual inquiries.
Store owners can reply via the admin panel with centralized conversation management.
Provides complete chat history, customer details, and support for file/image attachments.
Configure chat availability by setting specific weekdays for the chat icon to appear.
Fully responsive design compatible with most themes and multi-store environments.
Integrated solution with no third-party services or recurring fees.

No. BSS Chat is designed to facilitate communication with registered customers only. This ensures you have customer details and history linked to every conversation, helping you provide better support and preventing spam.

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Only registered users can write reviews

Existing reviews

5.00

4 Product Reviews

Leyla Aksoy

15-July-2026

Lightweight chat widget

We were worried that adding a floating communication widget would hurt our mobile loading speeds, but this tool is exceptionally lightweight. The styling options allowed us to match our brand colors perfectly, and setting up custom widget icons and positions took less than five minutes.

Was this review helpful? Yes 0 No 0

Hans Kneitel

06-July-2026

Great for customer trust

Finally got BSS Chat running on my nopCommerce store and it's been a huge help. My customers love being able to send images of what they need, and I can handle everything right from the admin panel. Really helps with sales when people get answers fast.

Was this review helpful? Yes 0 No 0

Dana Al-Majali

17-June-2026

Efficient Real-time Support Tool

I've implemented BSS Chat on my nopCommerce 4.80 store and the setup was straightforward. I particularly appreciate the ability to handle file and image attachments, which is essential for my customers when they need to clarify product details. The admin panel's conversation history is well-organized, making it easy to track previous inquiries. The responsive design fits seamlessly into my theme without any layout shifts.

Was this review helpful? Yes 1 No 0

A manager responded to this review

Thank you for your kind words! We are glad to hear that the file and image attachment feature is proving essential for your customers and that BSS Chat integrates seamlessly into your theme.

Sarah Miller

18-May-2026

I bought this BSS Chat plugin as a gift for my brother who runs a small online shop. He was thrilled with it! He mentioned it's really easy to set up and loves that he can see the full chat history and send files to customers. It's made a huge difference in how he handles his inquiries.

Was this review helpful? Yes 3 No 0

A manager responded to this review

Thank you for the wonderful review! We are glad to hear your brother found the BSS Chat plugin easy to set up and appreciates the chat history and file-sharing features.

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BSS Chat

Installation:

Prerequisites & Usage Conditions:

Features :

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