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BSS Chat

Created on: Feb 27, 2026

BSS Chat Plugin is a powerful built-in messaging solution for nopCommerce stores that enables real-time chat between customers and store owners. Customers can instantly start conversations directly from product pages to ask questions and gain confidence before making a purchase. Through a centralized interface, store owners can manage all conversations, access product-specific inquiries, and respond quickly, helping to improve customer trust and convert more inquiries into successful sales.
PRE-REQUISITES

  • The plugin requires you to install the BSS Core plugin first.

INSTALLATION
  • Download the BSS Chat plugin from our store https://store.bssoln.com/
  • Go to Administration → Configuration → Local plugins
  • Upload the BSS.Core and BSS.Chat zip files using the ‘Upload plugin or theme’ button

 

  • After uploading, reload the ‘list of plugins’ and install the ‘BSS Core’ Plugin first. Then find and install ‘BSS Chat’.

To make the plugins functional, restart the application.

CONFIGURE

  • Go to Admin → BSS → Plugins → BSS Chat → Configuration

  • Enter your License string and save it.

  • Open on days: Select the specific weekdays when the chat icon should be visible to customers.

  • Settings: Customize the visual appearance including Theme color, Close button color, Chat icon color, and Text color.

  • Title & Placeholder: Define the chat window header title and the input field placeholder text.

  • Logo: Upload a chat logo (recommended width: 30px). This will appear beside the chat title.

  • Auto Reply: Enable automated responses to ensure customers receive immediate acknowledgement. Set the Auto Reply Delay and your custom message.

  • Email Notifications: Enable email delays to notify the store owner if a message remains unaddressed after a set period.

MESSAGES MANAGEMENT
  • Administrators can manage all real-time customer inquiries directly through the Messages sub-menu under the Communication section.
PUBLIC VIEW

 

Features :

  • Enables real-time  messaging between customers and vendors, ensuring seamless communication within your nopCommerce store.
  • Customers can initiate chats directly from product details and vendor pages for quick and contextual inquiries.
  • Vendors can view and reply to customer messages directly from the admin panel with centralized conversation management.
  • The system provides complete chat history, customer details visibility, and support for file and image attachments within conversations.
  • Store administrators can configure chat availability by setting specific weekdays for displaying the chat icon on the public store.
  • It features a responsive design compatible with most nopCommerce themes and supports multi-store environments.
  • The solution is fully integrated within nopCommerce, requires no third-party services or recurring fees, and is easy to install and configure.